There is an array of cyber defences against threats for businesses. However, the human element of cybersecurity remains a significant vulnerability. Unlike machines, humans are prone to making mistakes and can also be manipulated, particularly with the emergence of AI which is making it easier and easier to trick people. Cybercriminals make the most of human weaknesses to exploit businesses. Because of this, human error can often undermine even the best security measures.

This blog explores the human factor in cybersecurity and why it’s important to address it as part of all businesses’ cybersecurity strategy.

Phishing Attacks: Phishing remains one of the most dangerous cyber threats with around 79% of UK businesses reporting experiencing a phishing attack in 2023 according to the UK Government’s Cyber Security Breaches Survey. These attacks rely on deceptive emails, messages, or websites to trick individuals into revealing sensitive information surrounding a business.

Weak Passwords: In today’s digital landscape, a surprising number of people still use easily guessed passwords across multiple accounts. For example, in 2023, “123456” was the most common compromised password in the UK, with “1234” also ranking in the top five. Making this simple mistake makes it so much easier for hackers to gain access to business systems and data.

Social Engineering: This involves manipulating human trust to gain unauthorised access to a company’s systems. It is becoming more common with AI tools to create deepfake videos and voice mediation with deepfake fraud, which involves using AI-generated audio or video to impersonate individuals, increasing a massive 2137% over the last three years. Attackers will use manipulation or deception to access a company’s systems. This highlights the urgency for UK businesses to raise employee awareness around these new threats.

Neglecting Security Protocols: We all know how frustrating some security measures can be and it would be a lot less hassle if we didn’t have them, 2FA for example. Because of the inconvenience of some of these security measures, employees may decide to disable some features or even use personal devices which are not compliant with security measures. This can create significant vulnerabilities to a business’s systems, leaving a gap for cybercriminals to sneak through. For example, a 2024 UK Cyber Security Breaches Survey revealed that 19% of businesses suffered a security breach or attack due to poor adherence to security protocols.

Insider Threats: Insider threats, whether intentional or accidental, can be particularly damaging. Angry employees may deliberately leak information and give access to systems. Alternatively, well-meaning employees may accidentally share sensitive information without realising the risks. The increasing use of personal devices and remote work has further expanded the risk, making it essential for businesses to address these vulnerabilities.

To successfully tackle the ever-increasing breadth of cyber threats, companies need to develop a solid cybersecurity culture. This includes not only adopting secure technological solutions but also ensuring that cybersecurity is engrained in all employees’ mindsets and routines. Organisations can reduce human error and effectively protect against cyberattacks by fostering an environment in which all employees recognise their role in maintaining security.

Continuous Education: Cyber threats are always changing. To stay ahead, regular training sessions are essential. These sessions should include real-world examples and threat simulations, such as phishing tests, where employees receive mock phishing emails to practice identifying and reporting them. This hands-on approach reinforces best practices like strong password management and recognising suspicious activity. Additionally, holding regular meetings and updates keeps cybersecurity top of mind for all employees, fostering a proactive rather than reactive approach to potential threats.

Leadership Commitment: Leaders in an organisation must make cybersecurity a top priority. When leaders actively show their commitment—by attending training sessions, following security protocols, and emphasising the importance of being cyber-aware—it encourages employees to take cybersecurity seriously. When staff see their management engaged in these efforts, they are more likely to understand that protecting company data is everyone’s responsibility, not just the IT departments.

Additionally, when leaders promote a culture of security and encourage open discussions about potential threats, it helps create an environment where employees feel comfortable reporting suspicious activities. This proactive approach ensures that everyone is working together to keep the organisation safe from cyber threats.

Encourage Reporting: Additionally, when there is a culture of security it helps create an environment where employees feel comfortable reporting suspicious activities or cyber incidents without any fear. This proactive approach ensures that everyone is working together to keep the company safe from cyber threats and making sure threats are addressed before they turn into a larger issue.

2FA: Two-factor authentication adds extra steps for employees to verify their identity when logging into company accounts. Instead of just using a password, employees also need to enter a code sent to their phones or emails. Or even better identify their identity through an app. This makes it harder for unauthorised individuals to access accounts, even if they know an employee’s password.

EDR: Endpoint Detection and Response keeps an eye on all endpoint devices used by employees, such as computers and smartphones. If a device shows signs of a cyber threat, EDR can automatically act to protect your business.

Password Managers: Password management tools store and generate passwords securely for employees. These tools help employees create strong, unique passwords for each account and remember them easily, reducing the risk of using weak or repeated passwords.

Automatic Software Updates: Keeping software up-to-date means that businesses regularly install the latest updates provided by software companies. Updates often fix security vulnerabilities. Automating this process ensures that all systems are protected against the latest threats without requiring manual effort from employees.

Device Compliance & Conditional Access: To protect sensitive company data, businesses can use device compliance and conditional access. Device compliance ensures that employee devices, like laptops and smartphones, meet security standards before accessing company information. Conditional access requires specific criteria, such as using a company-approved device to access sensitive data. Together, these measures help ensure that only secure devices can access important resources, strengthening overall cybersecurity.

Phishing Detection Tools: Email security solutions are specifically designed to protect a business’s email systems from various threats, including spam, phishing attempts, and malware. These solutions employ advanced filtering techniques to identify and block harmful emails and suspicious links, helping employees avoid clicking on potentially dangerous content that could compromise security.

In conclusion, while technology plays a crucial role in safeguarding businesses from cyber threats, addressing the human factor is equally vital. Employees are often the first line of defence, and their awareness, training, and commitment to cybersecurity can significantly impact the organisations overall security posture. By fostering a strong cybersecurity culture that prioritises continuous education, leadership involvement, and proactive reporting, businesses can effectively mitigate the risks associated with human error. Ultimately, combining robust technological measures with a well-informed workforce will create a safer environment against the ever-evolving landscape of cyber threats.