Many start-up and small businesses decide to manage IT on their own in an attempt to keep costs to a minimum. Often this will take the shape of either one or a couple of individuals who possess some amount of IT knowledge. A percentage of their time must be given to IT support issues. However this approach often proves to be far more costly for the ‘lean’ business than outsourced IT support alternatives would be.

Many businesses today are still using traditional Private Branch Exchange (PBX) or IP-PBX phone systems, and they do prove to be a great telecom solution given their breadth of functionality and scalability. However, there are risks involved of which it is important to be aware.