Self Help Documentation
-
Backup & Disaster Recovery
-
Call Recording
-
- Are Witness recordings encrypted?
- Can Mother's staff and Witness administrators access my recordings?
- Do you have product sheet for Witness?
- Does Witness provide an audit trail of who has accessed recordings?
- Does Witness support integration with Active Directory?
- If I disable a user in Active Directory, can access to Witness also be automatically denied?
- Is access to Witness secure?
- Is Witness PCI-Compliant?
- Witness - Start/Stop Recording
-
-
Cloud
-
Datacentre
- Do you have a datacentre datasheet?
- I have systems in your datacentre, how are they backed up?
- Is my data replicated across multiple datacentres?
- Is there CCTV in your datacentres?
- What fire prevention standards exist?
- What happens to my data if we discontinue service?
- What intrusion detection/prevention systems exist?
- What is Spin-up DR?
- What redundancy exists for power failure?
- What security and access control systems are in place?
- What vulnerability testing do you perform?
- Where are your datacentres?
- Who owns your datacentres?
- Will my data ever be moved outside the UK or the EU?
-
Internet & Connectivity
-
PCI Compliance
-
Security & Data Protection
- Can you help with Endpoint Security?
- Does Mother hold customer credit card information?
- Does Mother record its telephone calls?
- Is my company or personal data shared with any other parties?
- What happens to my data if we discontinue service?
- What personal information does Mother retain in relation to its customers?
- What vulnerability testing do you perform?
- Where can I find your privacy policy?
- Will my data ever be moved outside the UK or the EU?
-
Telephony & Voice Services
Is Mother an Ofcom registered Communications Provider?
Created On
bywebmaster
Yes.
Mother has been a registered Communications Provider since 2010. Our Ofcom RID Code is EUH.
This article last updated on
