Self Help Documentation
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Backup & Disaster Recovery
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Call Recording
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- Are Witness recordings encrypted?
- Can Mother's staff and Witness administrators access my recordings?
- Do you have product sheet for Witness?
- Does Witness provide an audit trail of who has accessed recordings?
- Does Witness support integration with Active Directory?
- If I disable a user in Active Directory, can access to Witness also be automatically denied?
- Is access to Witness secure?
- Is Witness PCI-Compliant?
- Witness - Start/Stop Recording
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Cloud
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Datacentre
- Do you have a datacentre datasheet?
- I have systems in your datacentre, how are they backed up?
- Is my data replicated across multiple datacentres?
- Is there CCTV in your datacentres?
- What fire prevention standards exist?
- What happens to my data if we discontinue service?
- What intrusion detection/prevention systems exist?
- What is Spin-up DR?
- What redundancy exists for power failure?
- What security and access control systems are in place?
- What vulnerability testing do you perform?
- Where are your datacentres?
- Who owns your datacentres?
- Will my data ever be moved outside the UK or the EU?
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Internet & Connectivity
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PCI Compliance
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Security & Data Protection
- Can you help with Endpoint Security?
- Does Mother hold customer credit card information?
- Does Mother record its telephone calls?
- Is my company or personal data shared with any other parties?
- What happens to my data if we discontinue service?
- What personal information does Mother retain in relation to its customers?
- What vulnerability testing do you perform?
- Where can I find your privacy policy?
- Will my data ever be moved outside the UK or the EU?
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Telephony & Voice Services
Witness – Start/Stop Recording
Created On
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There are times when you may need to to stop recording a call when sensitive information (credit card details for example) is being relayed. For security and PCI compliance purposes, Witness provides you with a number of ways to achieve this. The simplest method is via star-commands on your handset.
- During a call, press *11 on your telephone keypad to stop recording
- During a call, press *22 on your telephone keypad to restart recording
The Witness recording will have a period of silence for the duration that recording was switched off.
You can program keys on your handset to perform these star-commands if you prefer.
If you have any queries or need further assistance please contact our helpdesk where the engineers will be more than happy to help.
This article last updated on
