Witness

Recording telephone calls is an integral part of business. In some cases it’s obligatory, in other cases it may be used for reference, training, quality management or security and dispute resolution. Witness is part of the the Liberty Communications platform. It is a privately-hosted call recording solution that captures all voice transactions on your hosted PBX or your on-premise system. There is no requirement to install expensive call recording equipment. Witness is a cloud service delivered on a fixed monthly rental basis.

Witness is a modern cost effective, fully managed, cloud based call recording service that can record calls whether your PBX is hosted or on-premise. It has an intuitive interface that lets you listen to live calls and historical recordings. Recordings can be played on the fly, downloaded, emailed to your inbox or bookmarked for retrieval at a later date.

The default call retention period for Witness is 6 months. For organisations regulated by the FCA, the period can be extended to to and beyond 7 years. Witness has an extensive API giving clients the ability to integrate voice transaction directly with their CRM software. It is can also be fully integrated with Active Directory.

Witness can record extension-side or line giving you the option to capture internal as well as external trunk calls. If recording line-side, Witness will capture your calls irrespective of the extension device. Fixed-desk handset, aa cordless extension, a softclient on your desktop or a UC applications on your mobile or tablet, Witness will capture it.